1 Introduction
Welcome to NyumbaConnect (also operating as Mogotio Nyumba Connect). We are dedicated to providing transparency about how we treat your sensitive user and device data. This Privacy Policy outlines our practices regarding information collection, storage, security, and usage to ensure a safe, efficient, and direct property rental, affordable housing, and third-party local service platform in Mogotio, Nakuru, and surrounding areas.
2 Sensitve Permissions & Data We Collect
To provide high-quality real estate matchmaking and nearby services, we may collect the following specific data categories:
- Precise Geolocation Data: With your permission, the app requests access to your device's geographical location. This is used exclusively to plot properties, listings, and household service providers relative to you on our map viewport, enabling distance calculations.
- Personal Contact Information: During login or profile creation, we collect your name, email address, phone number, and a profile image to coordinate direct calls or WhatsApp messages with agents.
- Usage Analytics & Device Data: We capture generic viewport sizes, operating systems, and network states to ensure optimized responsive display grids across varying mobile and desktop devices.
3 How We Use Your Information
We use the information collected to maintain, optimize, and deliver our platform features, including:
- Calculating and displaying real-time distance matrices from your position to available housing.
- Permitting direct landlord, agency, and client booking operations.
- Processing anonymous chat inputs via safe, server-proxied Generative AI (Gemini API) for the Smart AI Concierge feature, ensuring no private user identifiers are parsed.
- Issuing localized SMS One-Time Passwords (OTP) and notifications for system account verification.
4 Information Sharing and Disclosures
We do not sell, rent, or lease your private personal information to third-party data brokers. Your information is shared only under these verified direct circumstances:
- With Verified Agents or Service Providers: When you initiate a booking, call, or message an agent, your selected identifier, profile name, and contact information may be shared to facilitate the property inspection callback.
- Firestore & Auth Databases: Data is synchronized directly with secure, cloud-hosted Firestore databases configured with robust security access policies.
5 Children's Privacy Protection
Important Policy Compliance: NyumbaConnect is intended strictly for adults looking for housing, rentals, and professional home service fulfillment. We do not design features targeting, nor do we knowingly collect or maintain personal identifiable information from, children under the age of 13. If we discover that any user under the age of 13 has submitted profile tokens, we will purge those tokens immediately from our authentication registries.
6 Your Rights & Data Deletion Requests
You hold comprehensive rights over your personal profile details. You can request access, update, export, or seek total deletion of your credentials and corresponding structural bookings from our system registries. To submit a total erasure request, please reach out to our team at bigmancodeske@gmail.com, and we will process the removal within 48 business hours.
7 Revisions to this Policy
We may update our Privacy Policy periodically to reflect shifts in location permission regulations, store guidelines, or feature profiles. We recommend reviewing this page periodically for updates.
8 Contact Information
If you have any questions or regulatory inquiries regarding our data transparency methods, you can contact our security representative at: